Refund policy
Returns & Refund Policy
At Arromy Co., customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
To be eligible for a return and refund, the product must be unopened, unused, sealed, and returned in its original packaging in the same condition in which it was received.
For hygiene and safety reasons, we cannot accept returns of opened, used, unsealed, or damaged fragrances unless the item was received defective, damaged, or incorrect.
How to Request a Return
To initiate a return, please contact our support team at contact@arromy.co.uk within 14 days of delivery.
Please include your order number and a brief explanation of the reason for your return request.
If your return is approved, we will provide instructions on how and where to send the item.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to an error on our part.
We recommend using a tracked shipping service, as Arromy Co. cannot be responsible for returns lost in transit.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at contact@arromy.co.uk.
To help us resolve the issue quickly, please provide your order number and clear photographs of the product and packaging.
Once reviewed and approved, we may offer a replacement, exchange, store credit, or full refund, depending on the circumstances.
Refund Process
After the returned item has been received and inspected, we will notify you of the outcome of your refund request.
If approved, your refund will be issued to the original payment method used for the purchase.
Please allow 5 to 10 business days for the refund to be processed. Processing times may vary depending on your bank, payment provider, or card issuer.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened fragrances
- Used products
- Products with broken or removed seals
- Items damaged after delivery due to misuse or improper handling
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: contact@arromy.co.uk