Frequently Asked Questions (FAQ)
How long does it take to process my order?
All orders are processed and dispatched within 1 to 2 business days after payment confirmation.
How long does shipping take?
Estimated delivery times are:
- United Kingdom: 1 to 3 business days
- Europe: 2 to 5 business days
- North America: Delivery times vary depending on destination and local carrier operations.
Please note that delivery times are estimates and may be affected by customs processing, public holidays, weather conditions, or carrier delays.
Do you provide tracking information?
Yes. Tracking information will be provided whenever available once your order has been dispatched.
Which countries do you ship to?
We currently ship throughout Europe and North America.
Can I return my order?
Yes. You may request a return within 14 days of receiving your order, provided that the product is unopened, unused, sealed, and in its original packaging.
Can I return an opened perfume?
No. Due to hygiene and safety reasons, we cannot accept returns of opened, used, or unsealed fragrances unless the item was received damaged, defective, or incorrect.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to an error on our part.
When will I receive my refund?
Once your return has been received and approved, refunds are processed to the original payment method within 5 to 10 business days.
What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible at contact@arromy.co.uk and include your order number along with clear photos of the item and packaging.
Are your fragrances original designer perfumes?
No. Arromy Co. offers independently developed inspired fragrances. Our products are not affiliated with, endorsed by, sponsored by, or associated with any designer brand or trademark owner.
Are your fragrances cruelty-free?
Please refer to the individual product description for specific product information. If you have any questions, feel free to contact our support team.
Can I cancel or modify my order?
If your order has not yet been processed or shipped, we may be able to assist. Please contact us immediately at contact@arromy.co.uk.
What payment methods do you accept?
We accept major payment methods available through our secure checkout, including credit cards, debit cards, and other payment options displayed during checkout.
In which currency will I be charged?
Prices may be displayed and charged in your local currency depending on your location, payment provider, and store settings.
How can I contact customer support?
For any questions regarding orders, shipping, returns, refunds, or general inquiries, please contact us at:
Email: contact@arromy.co.uk